Search
0
Search

Shipping Policy

  • Home
  • /
  • Shipping Policy

1. Order Processing

1.1 Orders are processed within [1–3 business days] after payment confirmation, excluding weekends and public holidays.

1.2 Once your order has been processed, you will receive a confirmation notification with shipping details, including tracking information where available.

1.3 ODC International reserves the right to delay order processing in the event of unforeseen circumstances, including but not limited to stock availability, verification issues, or operational delays.

2. Shipping Methods & Delivery Time

2.1 We deliver orders using reputable courier and logistics service providers.

2.2 Estimated delivery times are as follows:

  • Domestic shipping: [e.g. 2–5 business days]

  • International shipping (if applicable): [e.g. 7–14 business days]

Delivery times are estimates and may vary due to factors beyond our control, including courier delays, customs clearance, weather conditions, or public holidays.

3. Shipping Fees

3.1 Shipping fees, if applicable, will be calculated and displayed at checkout before payment is completed.

3.2 Any additional charges such as customs duties, taxes, or import fees for international orders are the responsibility of the Buyer, unless stated otherwise.

4. Shipping Address

4.1 Buyers are responsible for providing accurate and complete shipping information at checkout.

4.2 ODC International is not responsible for delayed or failed deliveries resulting from incorrect or incomplete address details provided by the Buyer.

4.3 Any request to change the shipping address after an order has been placed is subject to approval and may not be guaranteed once the order has been shipped.

5. Tracking & Delivery

5.1 Tracking information will be provided where available once the order has been dispatched.

5.2 Buyers are responsible for ensuring availability to receive the parcel at the delivery address.

5.3 If a parcel is returned due to unsuccessful delivery attempts, refusal to accept delivery, or incorrect address details, additional shipping charges may apply for reshipment.

6. Lost, Delayed, or Damaged Parcels

6.1 If your parcel is significantly delayed, lost, or arrives damaged, please contact our customer support within [e.g. 7 days] of the delivery date.

6.2 ODC International will assist in liaising with the courier service to investigate the issue. However, delivery outcomes remain subject to courier policies and investigations.

7. International Shipping (If Applicable)

7.1 International shipments may be subject to customs inspections and clearance procedures, which may cause delays.

7.2 ODC International is not responsible for delays, seizures, or additional charges imposed by customs authorities.

8. Amendments to This Policy

ODC International reserves the right to amend this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon publication on our Website.